Privacy Policy & Cookies Policy

ATLAS EXPRESS d.o.o. – Privacy Policy & Cookies Policy

1 Privacy Policy

Kopertours trademark of Atlas Express d.o.o., Portorož (Slovenia) is committed to protecting your personal information. This Privacy Notice explains how we collect information about you, how we use the information we collect, and how you can instruct us if you prefer to change the use of that information.

Kopertours (Slovenia) will update this Privacy Notice on a regular basis so that it reflects the measures we are taking in relation to your personal data. This Privacy Notice was last updated on 20th May 2020.

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1.1 Who we are

Kopertours (Slovenia) is one of the Slovenian leading tour operators for shore excursions & day tours in Slovenia, providing a wide range tour product (Half day, full day to multi day and multi – porting, experiences) programmes. Our aim is improve customers’ knowledge and experience about our dear and green home land Slovenia.

Kopertours (Slovenia) is a data controller and a data processor in terms of the General Data Protection Regulation (GDPR) in accordance of European Council (EC) REGULATION (EU) 2016/679

•    Company Registration: 5707293000           
•    Tour Operator Licence: 97 dated 28. June 2005

•   Tourist Agency Licence: 98 dated 28. June 2005 

1.2 How we collect your information

Information about you will be collected by Kopertours (Slovenia) in a number of ways:

  • When you book tour product
  • When you contact us
  • When you use our websites
  • When you rent a bike at our office or online
  • When you interact with us through social media or email
  • When you are involved in an accident

1.3 What personal information we collect

Kopertours (Slovenia) may collect the following types of personal data about you:

  • Name and contact information (address, email and telephone number)
  • Gender
  • Date of birth
  • Payment details
  • Identification details, such as your passport or other valid ID
  • Medical information
  • Names and personal information for other people associated with a booking – we assume that you have their permission to share this information
  • Information relating to your online interaction with Kopertours (Slovenia), for example the pages you visit on our websites, your IP address, device and browser type, as well as social media interactions

1.4 How we use the information we collect

We use your personal information in the following ways:

  • To confirm and remind you of your bookings
  • To provide the services you have requested
  • To record your interactions with us
  • Where we have your consent to contact you by email, post, text message or phone with relevant communications about our products and services, such as newsletters, surveys, promotions
  • To personalise the services we offer you through relevant communications, where you have given your consent for this
  • To help inform and improve the relevance of our online advertising
  • To analyse data so that we can better understand customer and supporter behaviours, trends and the impact of our activities
  • To analyse data so that we can better understand customer and supporter behaviours, trends and the impact of our activities
  • To record any accidents or incidents that you may have been involved in or witnessed at one of our properties

Where we process your personal information it may be held by Kopertours (Slovenia)  or by trusted third party companies which processes it on our behalf. Please also read our Cookie Policy and our website terms and conditions.

1.5 How long we keep your information

We retain your personal information for as long as it is needed to fulfil the service you requested. In some cases we must retain personal data in order to meet our legal obligations for reporting (for example, retaining financial records for up to seven years).

When your information is no longer required we will delete it securely.

We may retain information about customers whose conduct has been anti-social or breached our policies, for the purpose of restricting those customers’ future use of our services.

1.6 How we keep your information safe

We follow good security practices (including appropriate technical and organisational measures) in the processing, storage and disclosure of information which you have given us. We monitor your information where practical to do so to check that it is accurate and up to date.

Our security procedures mean that we will need to confirm your identity before we are able to discuss your bookings or other queries.

Kopertours (Slovenia) will never ask you to send online passwords, credit card or bank details by email.

1.7 Information about young people

We welcome children and young people on our tours and to our online services. However, our online bookings and purchasing services are intended for users aged 18 years and over, so please do not use these if you are under 18 years old.

If you provide information to us about children under 18 years old, then you confirm that you are the parent or legal guardian, or have the consent of the parent or legal guardian.

1.8 Disclosing your information to other organisations

Some of our tour product services are operated by suppliers other than Kopertours (Slovenia), where we act only as intermediary booking agency. Where you make a booking or enquiry about those services, we will pass your information on for the purpose of providing the services or information you have requested.

We may use trusted third parties to process your information on our behalf and when we do, appropriate data privacy contracts will be in place. We will only transfer your personal information on the understanding that the third party has undertaken to us that they have in place adequate technical and organisational measures to protect that information.

The data that we collect from you will be processed in Slovenia and may be transferred to, processed or stored at, a trusted third-party destination within the European Economic Area (EEA).

We may release your information to the police or other authorities where we are under a legal obligation to do so, or where doing so is in your vital interests.

We may engage with trusted third parties to analyse data about our customers, supporters and website users in order to provide us with greater insight into customer and supporter behaviour for the purpose of informing future developments.

We may also provide anonymous statistics to reputable third parties for the purpose of analysis. These statistics will not include any personal information.

1.9 Your rights

You may, at any time:

  • Ask us what information we hold about you and what we are doing with it
  • Request copies of the information we hold about you
  • Ask us to correct your information if it is inaccurate
  • Request that we delete your information
  • Ask us to change the way we process your information
  • Object to our processing of your information
  • Change how we communicate with you

Requests in writing (email or post) can be sent to the address below. You will be required to prove your identity before a personal data request is actioned.

1.10 How to get in touch

If you have any questions about this Privacy Notice or wish to exercise your data privacy rights, please contact us as follows:

Email us here

Write to us:

Data Protection Team
Kopertours (Slovenia), Obala 55, 6320 Portorož

Company Registration: 5707293000     
Tour Operator Licence: 97 dated 28. June 2005

Tourist Agency Licence: 98 dated 28. June 2005 

2. Cookie Policy

Most websites will use cookies to improve your experience of a website by storing preferences, remembering your journey and improving the interaction between you and the website. The cookies we use on our website may change from time to time.

2.1 What is in a cookie?

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server when you visit certain web pages. The server can retrieve and read the contents of the cookie. Each cookie is unique to your web browser.

2.2 How do we use cookies?

Kopertours website uses cookies to keep track of what you have in your shopping basket, and to remember you when you return to our site. Cookies can not harm your computer. When booking accommodation, you’ll need to have cookies enabled. If you don’t wish to enable cookies, you’ll not be able to use the site properly. We do not store any personally identifiable information such as name, address and email address we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors.

2.3 Opting Out

By visiting the Kopertours website, some cookies will already have been stored on your computer. You can remove these and change your browser settings to prevent them being on your computer. If you choose to opt out of our cookies policy it may effect your experience of the website, and you may not be able to book accommodation or fully interact with the content.

2.4 The cookies we use

JavaScript-enabled users are identified through the ‘has_js’ cookie set in drupal.js

Sets a cookie when you submit a form ensuring that the server doesn’t send you any cached content while you remain an anonymous users (not logged in)
When you access the website you are assigned a unique ID, or session ID, which is stored in a cookie.
The cookie does not contain personal information, but acts as a key to retrieve information from the website.
Counts the number of submissions recorded in cookies. You are identified by your user login if logged-in, or by your IP Address and Cookie if not.

Google Analytics, Adwords and eCommerce tracking

This cookie is used to determine unique visitors to the website and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.
This cookie is used to establish and continue your user session with the website. When you view a page on the website, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time you visit a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as your activity continues within 30-minute intervals. This cookie expires when you pause on a page on the website for longer than 30 minutes.
This cookie stores the type of referral used by you to reach the website, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view on the website.
Determines whether or not to establish a new session for you.
A unique identifier used by Google applications to store user preference information.

Portorož; 12/12/2016